Return Policy

Last updated: December 12, 2025

1. Returns

We at Babakay, a service of Babakay Global Services Limited, want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

2. Return Process

To return an item, please email customer service at support@babakay.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Babakay Global Services Limited
Suite A31 New Banex Plaza, Aminu kano Crescent, Wuse 2, Abuja, Nigeria
support@babakayglobal.com

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

3. Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

4. Exceptions

The following items cannot be returned or exchanged:

Software
Gift cards
Downloadable products

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at: